Who We Are

Haddock Manor (‘we’ or ‘us’ or ‘our’) gathers and processes your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Our designated Data Protection Officer can be contacted via the following methods

POST: Data Protection Officer, 51-57 High St, Wivenhoe, Colchester CO7 9AZ

Information That We Collect

Haddock Manor processes your personal information to meet its legal, statutory and contractual obligations and to provide you with our products and services. Haddock Manor will never collect any unnecessary personal data from you and will not process your information in any way, other than as specified in this notice.

The personal data that we collect from you is: -

Name
Personal Email

We collect information in the below ways: -

Online form

Visitors purchasing downloads will also have accounts setup to faciliatate their purchases

How Haddock Manor Uses Your Personal Data (Legal Basis for Processing)

Haddock Manor takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. Haddock Manor only retains your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to the Haddock Manor providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: -

To send periodical alerts to new products related to Haddock Manor books, offers and other marketing materials

Visitors purchasing downloads will have accounts created in their name allowing download of digital assests, simplified future purchases and redownloading of assets purchased.

Your Rights

You have the right to access any personal information that Haddock Manor processes about you and to request information about:
What personal data Haddock Manor holds about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long Haddock Manor intends to store your personal data for
If Haddock Manor did not collect the data directly from you, information about the source

If you believe that the Haddock Manor holds any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information. Haddock Manor will strive to update/correct it as quickly as possible unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with data protection laws, as well as to object to any direct marketing from us, to exercise your data portability rights and to be informed about any automated decision-making we may use.

If Haddock Manor receives a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

Haddock Manor will not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Haddock Manor uses third-parties so that it can provide you with the various services and products that it offers. All processors acting on our behalf only process your data in accordance with instructions from Haddock Manor and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Safeguarding Measures

Haddock Manor takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. It works hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and has programs in place to deploy several layers of security measures, including: -
Encryption of devices such as but not limited to USB Sticks and Flash Drives.
Regular staff training.
Anonymisation of sensitive data.
Data retained for only as long as is necessary.
Antivirus measures on IT hardware.

Transfers Outside the EU

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data.
Haddock Manor utilises some products or services (or parts of them) that may be hosted/stored in the U.S.A., which means that we may transfer any information which is submitted by you through the website outside the European Economic Area ("EEA") for the purposes below:
Management of its email system
Storage of your data on our database server
Third party service providers (see above under “Sharing and Disclosing Your Personal Information”)

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Haddock Manor. However, as this information is required for us to provide you with our services/deliver your products/legitimate interests, Haddock Manor will not be able to offer some/all of our products or services without it.

Legitimate Interests

As noted in the ‘How We Use Your Personal Data’ section of this notice, Haddock Manor occasionally processes your personal information under the ‘legitimate interests’ legal basis. Where this is the case, Haddock Manor will have carried out a Legitimate Interests Assessment (LIA) to ensure your interests have been considered and any risk posed to you against our own and that such interests are proportionate and appropriate.

Haddock Manor uses the legitimate interests’ legal basis for processing the type of data listed below and has identified our interests as detailed below;

Use of email addresses to send newsletters and marketing material to members and other individuals who have recently interacted with Haddock Manor or used Haddock Manor services on the basis that these categories of individuals would reasonably expect to receive this type of material. Any individual is able to object to receiving such material through the use of the unsubscribe facility contained in each email communication.

How Long We Keep Your Data

Haddock Manor only ever retains personal information for as long as is necessary and has strict review and retention policies in place to meet these obligations. For example, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

You can modify or withdraw consent at any time, which we will act on immediately, unless there is a legitimate or legal reason for not doing so.

MARKETING

Legitimate Interests Example

Haddock Manor will occasionally send you communications regarding our products, services or promotions by email. Such information will be relevant to you as a customer/ subscriber and you will always have the option to unsubscribe at any time.

If you would prefer not to receive above-mentioned marketing and offers, please inform us via email at this address: sproudfoot@spiffingcovers.com

Consent

If Legitimate Interests is not the appropriate way to contact you, Haddock Manor would like to contact you with regarding our products, services or promotions that we provide, but using your consent. If you consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting Haddock Manor directly.

In these circumstances, we only contact you if you have already given your specific consent. At that point we will ask you how you want to be contacted i.e. by post, email, telephone or text.

If, however, you wish to opt-out of marketing, please email us at: sproudfoot@spiffingcovers.com or by using the "unsubscribe" option in our emails.

Lodging A Complaint

Haddock Manor processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

POST:
Data Protection Officer, 51-57 High St, Wivenhoe, Colchester CO7 9AZ

Information Commissioners Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745
Email: casework@ico.org.uk

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